AI in Dentistry: Are we using it the wrong way round?

Is dentistry using AI the wrong way round? Adam argues that AI shouldn’t replace the human side of dentistry, it should remove the repetitive admin that gets in the way of it. Using the “Doorman Fallacy” as an analogy, he explores why the best patient experiences come from combining AI with great people, not replacing them.

AI Front Desk, in BETA with Damira: 6,800 Conversations, One AI Front Desk - What dental patients are Really asking for

After two months of live beta testing across 44 practices, Boxly’s AI Front Desk handled more than 6,800 patient conversations, with around half taking place outside opening hours.

AI Front Desk, in BETA with Damira: The Out-of-Hours Booking Problem

Your receptionist goes home at 5pm. Your patient messages at 9:30pm. Now what? That gap—outside your hours—is where revenue is lost. And where AI Front Desk steps in.

AI Front Desk, in BETA with Damira: From Call Handler to Care Champion

When AI arrived at Damira Dental Studios’ contact centre, the biggest surprise wasn’t the technology, it was what happened to the people. Instead of replacing roles, AI Front Desk took over repetitive enquiries, freeing teams to focus on meaningful patient conversations, complex treatment enquiries, and better face-to-face care.

AI Front Desk, in Beta: How did you know Boxly & Damira would make a good match?

Every great story starts with a “meet-cute.” For Boxly and Damira Dental Studios, that began in 2022 with a shared vision: solving real patient communication challenges, not simply adding more technology.

AI Front Desk: Head-Over-Heels in Beta

AI Front Desk in Beta is underway with Damira Dental Studios, the first UK dental group to go live with the solution. Through close collaboration, the teams have tested the AI with real patient enquiries.

Why most dental marketing fails (even when the ads are good)

Dental practices have never had more data at their fingertips. Clicks, impressions, enquiries, bookings. But when it comes to one simple question: “Did it actually make us money?” - the answer is often far less clear.

From ‘AI Receptionist’ to ‘AI Front Desk’: why the distinction matters

John King argues that the term ‘AI receptionist’ has been hijacked by voice bots, and that the dental market deserves a clearer way to talk about what this technology actually does

Unboxed and unforgettable: Boxly lights up London with an AI revolution

‍On 2 October 2025, The Box Soho became the beating heart of British dental innovation as Boxly revealed its AI Receptionist in a spectacular celebration of creativity, technology and connection that left guests inspired and energised.

Be Original

Originality isn’t a buzzword for us. It’s the reason Boxly exists. Most dental software feels like it was built in a boardroom safe, copy-pasted, and disconnected from what actually happens at a dental clinic. That’s not how we work.

Simplicity: The Ultimate Sophistication

We aim to make technology as intuitive as possible, ensuring even the least tech-savvy can use it effortlessly. Simplicity is our core principle, blending ease of use with powerful functionality.

Talk is Cheap

Inspired by the wisdom passed down from my father, let Boxly guide you to a new way of working. Move from doubt to confidence and discover the Boxly effect, where challenges become opportunities, and promises actually materialise into real success stories.‍

Enquiries are Gold - even the bad ones

It doesn’t matter what they are about, and it doesn’t matter where they come from. Every time someone comes to you it’s a chance to make a sale or blow them away with your customer service.

What’s the point of a ChatBot? Answer or ask questions? Or both?

A well-crafted bot doesn't just spit out responses; it engages, inquires, and connects, guiding users to precise solutions while capturing essential follow-up information.

Closed for lunch? How much is that costing your clinic

By embracing modern solutions and prioritizing customer convenience, dental practices could differentiate themselves and thrive in a competitive landscape, ultimately improving patient experiences.

Think Different

Change, innovation, and progress come not merely from dreaming but from the courage to challenge the established norms. This is a call to action for all of us, regardless of our fields - to think differently, to question, and to push beyond the boundaries. That is the essence of progress. That is how we leave our mark on the world.‍

How much money are you losing without even realising?

In a world where attention is the new currency, make sure you're not just collecting leads but actually nurturing them. Don’t let your customer’s first impression be their last. With the right tools, lost leads can become a relic of the past, and your business can be the one that always calls back.

Handle With Care: It might not be your fault but it is your problem

Handling complaints with accountability is crucial for customer satisfaction and brand reputation.

How to avoid Frankenstein software

EnquiryBot started to solve customer communication issues but grew into a complicated solution. Realizing the need for a fresh approach, Boxly was created to provide a tailored space for seamless customer interactions, avoiding the pitfalls of patchwork solutions and prioritizing simplicity and functionality.

The Balancing Act: Automation and Human

Automation should streamline processes, but poor implementation can frustrate customers. A case study with Referral Rock highlights the importance of balancing efficiency with human touch in customer interactions. Successful automation enhances, not detracts, from customer service, ensuring a seamless experience for all involved.

The Myth of The Silver Bullet

No single software is a business savior. A great system can boost efficiency, but not alone. Every business needs three key systems: operational management, accounting integration, and marketing tools. Avoid the 'silver bullet' myth; choose systems that work together seamlessly for improved profitability and customer satisfaction.

Turn Challenges into Opportunities

Complaints are opportunities to showcase exceptional service. Resolving issues beyond satisfaction builds trust and loyalty, proving your commitment to customers. Embrace complaints as chances to shine and turn challenges into growth opportunities.

Don’t Drown Chasing After a Unicorn

Profitability is our priority. Inspired by 37signals, we build, sell, and grow using our own profits, ensuring stability and long-term reliability for our customers. This self-sufficient approach keeps us true to our values and dependable for the future.

When working on holiday turns to poop

Here’s a funny little anecdote that we thought we’d share on the dangers of working while on holiday. Recently, one of our team members who we’ll call Fernando (he said he’d rather not be named) went away for a few days to Venice with his fiancee.

Can your business afford not to be using SMS

Communication is the lifeblood of your business. Most companies, maybe even yours, rely heavily on emails to chat with customers.

Good Fried / Bad Fried - Different Approaches to Responsibility

The tales of Bankman-Fried and Fried are more than business stories - they’re lessons in what it means to lead responsibly. While Bankman-Fried’s story warns us about the dangers of ignoring financial ethics‍.

Inspiring a culture of growth through responsibility

At Boxly.ai, we don’t shy away from handing out responsibility. We embrace it. Because at the end of the day, we’re building more than just a product; we’re cultivating a community of forward-thinkers, problem-solvers and leaders.

Always looking for something better…the joy of an LP record

Next time you feel overwhelmed by the digital world's demands, consider reaching for something analog. In its grooves, you might just rediscover the joy of being truly present.

It’s not Humans Vs AI, It should be Humans + AI

Embracing AI means empowering businesses to reach new heights of efficiency and innovation. By integrating AI, companies can automate mundane tasks, freeing human minds and hands to tackle more complex, creative challenges.

Remarkable Customer Service - a fundamental not an aspiration

Customer service isn't just a department; it's the essence of your business. It's crucial for keeping customers satisfied and building a loyal fan base. Don't neglect it for product improvements or future plans. Make exceptional service a priority from day one—it's as crucial as your product and marketing efforts.

Selling shouldn’t be a dirty word

Let's redefine selling as an act of responsibility, integrity, and service. Because when you sell with conviction and care, it's not just your business that thrives - it's your customers too.

Optimism in a Cynical World: The Power of Idealism

Choose to be idealistic. Embrace the belief that your actions, no matter how small, can contribute to a greater good. It’s this collective idealism, this shared optimism, that has the real power to transform the world. Remember, change doesn't start with a sweeping movement; it starts with individual belief - the belief that things can and will get better.

Make Closing Leads a Habit

Reframe the importance of closing leads in your mind. Shift your perspective to see lost leads not as inevitable, but as significant setbacks, a nuisance that disrupts the flow of your business. Closing leads should become a habit, ingrained into your daily routine just as firmly as brushing your teeth every morning.

If it’s not win/win it’s lose/lose

In an industry that’s notorious for locking customers into lengthy and often costly engagements, we’re taking a stand for something different. We stand for simplicity, for choice, for partnerships that work both ways.

Waste - Small businesses can't afford it

For small and medium-sized enterprises (SMEs), there's a razor-thin line between thriving and just surviving, and much of this balance hinges on one crucial factor: Waste.

The Amex Guy - Keep Smiling

An American Express customer service rep named Fernando left a lasting impression with a simple yet genuine farewell: "Have a good day and keep smiling." Despite its initial surprise, it brightened the writer's mood, highlighting the power of human connection in a world dominated by efficiency. Small gestures matter.

Never Over Promise and Under Deliver

When companies overpromise and underdeliver, they don’t just fail to meet expectations, they appear dishonest. Customers can handle the truth far better than broken promises. The real irk is the feeling of being misled - that a company you trust is, in essence, deceiving you.

Computer Says No

Let's not let automation be an excuse for poor service. Instead, let it be a tool that enhances our ability to connect and serve our customers better. So let’s not normalise "Computer Says No". How about computer says “Yes, of course, how can I help?”.